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  3. Receiving Gifts

Receiving Gifts

  • My order is backordered, how can I cancel it?
  • How do I pay with Zola credits on the app?
  • Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
  • A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
  • Does Zola offer free shipping and returns?
  • How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
  • How and when will we actually receive our gifts at home?
  • How do we keep track of who gave us what?
  • How can we keep track of our thank you notes?
  • What is Zola store credit?
  • What can we buy with a Zola gift card?
  • How do we redeem a Zola gift card?
  • What is your return policy? How do I initiate a return?
  • Our gift arrived damaged. What should we do?
  • How can I exchange my gifts before they ship? Will my guests find out?
  • How long can we wait to ship our gifts?
  • What is a surprise gift? Why do we see this in our gift tracker?
  • What happens if a gift is backordered, out of stock, or discontinued?

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