Receiving Gifts
- My order is backordered, how do I cancel it?
- I received a bundled set, and don’t see a return option online. How can I return the set?
- How do I pay with Zola credits on the app?
- Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
- A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
- Does Zola offer free shipping and returns?
- How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?
- How and when will we actually receive our gifts at home?
- How do we keep track of who gave us what?
- How can we keep track of our thank you notes?
- What is Zola store credit?
- What can we buy with a Zola gift card?
- How do we redeem a Zola gift card?
- What is your return policy? How do I initiate a return?
- Our gift arrived damaged. What should we do?
- How can I exchange my gifts before they ship? Will my guests find out?
- How long can we wait to ship our gifts?
- What is a surprise gift? Why do we see this in our gift tracker?
- What happens if a gift is backordered, out of stock, or discontinued?