Frequently Asked Questions
Still have questions? Email us or reach out at 1-408-657-ZOLA.
Zola Home
Learn more about shopping on the Zola Home store.
General
Shopping & Checkout
Shipping & Order Tracking
- Does Zola offer expedited shipping?
- How do I check the status of my order?
- Will I receive a tracking number for my order?
- Does Zola offer free shipping and returns?
- Do you ship internationally?
- Do you ship to Alaska and Hawaii?
Returns & Cancellations
- Does Zola offer free returns?
- How do I return an item I purchased?
- I order a bundled set, and don’t see a return option online. How can I return the set?
- My order is backordered, how do I cancel it?
- My item arrived damaged. What should I do?
- I ordered furniture and built it, but it’s not right - can I return it?