Frequently Asked Questions
Still have questions? Email us
or reach out at 1-408-657-ZOLA.
- Do you offer samples of your paper products?
- How do I upload photos to my paper products?
- How should I word my invitations?
- How do I add custom foil to my Invites + Paper draft?
- What paper types does Zola offer?
- Do you offer custom foil on Invites + Paper?
- What is Letterpress?
- What kind of paper do you use for Letterpress paper products?
- I'm on a budget and love Letterpress for my invitations. Am I able to mix and match with your other paper products?
- Can I order a sample of a Letterpress invitation or save the date?
- How long will it take for my Letterpress order to arrive?
- How much postage should I use for my Letterpress save the dates and invitations?
- How should I address my invitations? I want to make sure I’m using the right etiquette!
- How do I use Zola to address my invitations?
- Can I order envelopes separately/can I order just addressed envelopes?
- If I take advantage of free guest addressing, will my order still be mailed directly to me?
- I want to use Zola's guest addressing feature, but I want to order more cards than guests. Will the rest of my envelopes be blank?
- I want to order more Save the Dates/Invitations/Thank You Cards since I do not have enough but I am getting an error. What can I do?
- Can I request rush printing on my paper order?
- Can I request expedited shipping on my paper order?
- Will someone check my order for errors after I submit it?
- How long does it take for paper products to ship (invitations, save the dates, thank you cards, etc.)?
- Can I order RSVP cards separately?
- I was working on a draft and decided to change the size/color/paper type. Do I have to make a new draft?