Frequently Asked Questions
Still have questions? Email us
or reach out at 1-408-657-ZOLA.
Registry
Learn more about registering at Zola, from how-tos to details on free shipping and more.
Getting Started
- Why should I register at Zola?
- How does Zola Registry work?
- How do we start our Zola Registry?
- Do we get any bonus gifts or perks for registering at Zola?
- Does Zola offer a post-wedding or completion discount?
- Does Zola offer price matching? What is Zola's price matching policy?
Building Your Registry
- How do I add a charity fund to my Zola registry?
- How do we add gifts to our Zola registry?
- How many gifts should we add to our registry?
- How do we remove an item from our registry?
- Can we edit our registry after we’ve made it visible to our guests?
- What is the “Our Most Wanted” feature and how can we use it?
Adding Gifts and Registries From Other Stores
- How will we know when guests purchase gifts added from our other registry?
- How can I add individual items from another store to my Zola registry?
- What are the benefits of Zola's universal registry?
- Where can we manage our other registry after we add it to Zola?
- How do we edit gifts added from another registry?
- I'm having trouble adding an outside registry to Zola. What should I do?
Cash Funds
- What does "funds pending" mean for my cash gift?
- How do we register for a honeymoon or a cash fund?
- How do we choose who covers the 2.4% credit card processing fee for cash gifts?
- We see an option to convert our cash to Zola store credit. What is this?
- How do we transfer our cash funds to our bank account?
- How long will it take to receive our cash after a transfer is requested?
Sharing Your Registry
- Can my guests remove an item from my Zola registry if they choose to purchase from a different store?
- How do I add a picture that guests can see when they search for our registry?
- How do we get the word out about our registry?
- Why can’t guests see our registry?
- Can we password protect our registry?
- What if some of our guests aren’t computer-savvy?
Receiving Gifts
- My order is backordered, how can I cancel it?
- How do I pay with Zola credits on the app?
- Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
- A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
- Does Zola offer free shipping and returns?
- How will we know when a gift has been purchased off our registry? Where can we track gifts we receive?