Frequently Asked Questions
Still have questions? Email us or reach out at 1-408-657-ZOLA.
Registry
Learn more about registering at Zola, from how-tos to details on free shipping and more.
Getting Started
- Why register at Zola?
- How does Zola Registry work?
- How do we start our Zola Registry?
- Do we get any bonus gifts or perks for registering at Zola?
- Does Zola offer a post-wedding or completion discount?
- Does Zola offer price matching?
Building Your Registry
- How do we add gifts to our registry?
- How many gifts should we add to our registry?
- How do we remove an item from our registry?
- Can we edit our registry after we’ve made it visible to our guests?
- What is the “Our Most Wanted” feature and how can we use it?
- What is the “Group Gifting” feature and how can we use it?
Adding Gifts and Registries From Other Stores
- How will we know when guests purchase gifts added from our other registry?
- We want to add a registry from another store but don’t see it as an option. How can we add those gifts to our Zola registry?
- What are the benefits of a universal registry?
- Where can we manage our other registry after we add it to Zola?
- How do we edit gifts added from our other registry?
- We’re having trouble adding a registry to Zola. What should we do?
Cash Funds
- What does "funds pending" mean?
- How do we register for a honeymoon or a cash fund?
- How do we select who covers the 2.5% credit card processing fee?
- We see an option to convert our cash to Zola store credit. What is this?
- How do we transfer our cash funds to our bank account?
- How long will it take to receive our cash after a transfer is requested?
Sharing Your Registry
- Can my guests remove an item from my Zola registry if they choose to purchase from a different store?
- How do I add a picture that guests can see when they search for our registry?
- How do we get the word out about our registry?
- Why can’t guests see our registry?
- Can we password protect our registry?
- What if some of our guests aren’t computer-savvy?
Receiving Gifts
- My order is backordered, how do I cancel it?
- I received a bundled set, and don’t see a return option online. How can I return the set?
- How do I pay with Zola credits on the app?
- Does Zola ship to P.O. Box, APO, FPO, or DPO addresses?
- A guest purchased a gift on my registry from another website. Can you give me an update as to where it is?
- Does Zola offer free shipping and returns?