Frequently Asked Questions
Still have questions? We've got answers. Email us at support@zola.com or give us a call at 1-408-657-ZOLA.
Registry
We carry gifts, experiences, and cash funds from over 500 top brands.
Getting Started
- Why use Zola registry?
- How does Zola registry work?
- Need help getting started?
- Can I shop on Zola without having a wedding registry?
- What if I already have registries with other stores?
- Does Zola offer price matching?
Creating Your Registry
- It’s time to build my registry—where do I begin?
- How many gifts should I add?
- What is a collection and how do I create one?
- Can we edit our registry after we've posted it?
- How do I remove an item from my registry?
- How do I enable Group Gifting?
Add Anything
- Can I add gifts from other websites onto my Zola registry? How?
- How do guests purchase gifts from other websites on my Zola registry?
- Why do you charge a fee on cash and gifts added from other websites?
- How do I select who covers the 2.5% credit card processing fee?
- What if I already have registries with other stores?
- Can I make an item from another website a Group Gift?
Cash Funds
- Why do you charge a fee on cash and gifts added from other websites?
- How do I select who covers the 2.5% credit card processing fee?
- How do I register for a honeymoon or cash fund?
- How far in advance should I request my cash gifts?
- How do I transfer my cash funds?
- Why does Zola need my Social Security Number or photo ID?
Sharing Your Registry
Registry and Wedding Website
Gift Tracker
- What’s the deal with free shipping and returns?
- How do we know if a gift has been purchased?
- How and when will we receive our gifts?
- How do I keep track of who gave me what?
- What about thank you notes?
- What is Zola store credit?
After the Wedding
For Michael C. Fina Registries
- Why is Michael C. Fina partnering with Zola?
- How do I add Michael C. Fina products to my registry?
- Can my guests purchase product in-store from Michael C. Fina?
- Will I still get a discount on my Michael C. Fina engagement ring?
- Will I still be able choose when to ship Michael C. Fina products from my gift tracker?
- I created my registry in the Michael C. Fina store. Will it be canceled?