We all change our minds. That’s why we make it super easy to return at Zola!
Simply look up your order on our Order Status page and click the “Return” button next to the item you’d like to return. You’ll be prompted to answer why you’d like to return the gift and submit your answer. Once you submit your return request, we’ll email you a return shipping label in 1-2 business days and refund your original form of payment as soon as we've processed your return.
Most items on Zola are eligible for free returns within 90 days of delivery. For items purchased in our Wedding Shop, the return policy varies and may be shorter than 90 days due to the nature of these items. We encourage you to check the “Shipping & Returns” section on the item’s product description page (see screenshot below). All items will have a corresponding return policy listed on their page, and any items that are final sale will be listed here as well.
Questions about our return policy? You can learn more on this page.