While we hope it never happens, if an item in your order becomes backordered, you can make a cancellation request directly from your backorder notification email.
1. Head to your most recent backorder email, and select Request Cancellation.
2. Confirm the item you wish to cancel, and select Request Item Cancellation.
3. We'll then send you a confirmation once the item is canceled by our team, and your refund is processed. This process can take 1-2 business days.
You can also reach out directly to our support team for help cancelling an order if you are not able to locate your backorder notification email.
Note: If you have multiple items in your order, we will only cancel the ones you request.