This rarely happens, but if a gift you’ve received goes out of stock or becomes discontinued by the manufacturer, you can convert the value of it to Zola store credit in your gift tracker. This credit never expires and can be used on any of the 50,000 gifts in Zola’s store. You can learn more about Zola store credit here.
If you requested shipment of a gift (by selecting “Send it Now” from your gift tracker) and it subsequently becomes out of stock or discontinued, we’ll email you to let you know.
If your gift is discontinued by the manufacturer, we’ll add Zola store credit to your account for the value of the gift.
If it’s out of stock, we’ll let you know the new expected ship date. If you don’t want to wait and wish to cancel your back ordered item, please email us at firstname.lastname@example.org and we’ll add the Zola store credit to your account.
Additional questions about out of stock or discontinued items? Please email us at email@example.com. We’re more than happy to help.