If a guest chooses to ship a gift to you directly, Zola will hold your gift until you request it in Gift Tracker. Prior to requesting your order, you can convert the order to Zola store credit and use the credit to select another gift. Your guests will NOT be notified if you convert their order to Zola store credit. And we will keep track of the gift they originally purchased for you in your Gift Tracker, so you can still send an appropriate thank you note.
Zola store credit resulting from virtual exchanges never expires and can be used towards purchases of any physical products or experiences that the Zola store sells.
Please note: Zola store credit cannot be reallocated as a cash transfer to a bank account. It also cannot be applied towards any items from other websites, cash gifts or honeymoon funds, nor retroactively applied to past orders.