Chances are, the file size is too big. Our maximum photo upload size is 5MB, so if your image is larger than that, try resizing it and reuploading.
Not sure how to resize a photo? Try searching online for "photo resizers." Usually these tools are very easy to use. Or, if you have an Apple computer, you can follow these steps:
- Open your image in Preview
- Click on the "Tools" dropdown menu
- Scroll down to "Adjust Size"
- Adjust the size of the photo until it is smaller than 5MB
- Save the photo as a new file (don't lose your beautiful hi-resolution version!)